CLIC Sargent, a charity collecting thousands of donations via Direct Debit per month, makes the move from an outsourced bureau service to managing and processing collections in-house. The solution will provide the charity with greater control over cash-flow, ensure maximum security of donor information and facilitate cost savings at a time when there is increasing pressure on the number of donations it receives from the public.
The Albany ePAY solution is a highly-scalable, intelligent multi-payment routing solution that has the capability to integrate, connect and deliver from any existing accounting or payroll infrastructure. It is for this exact reason that CLIC Sargent selected Albany ePAY with its functionality to seamlessly integrate with CARE, the charity’s existing database which underpins CLIC Sargent’s fundraising operations. Heather Doody, Supporter Relations Executive at CLIC Sargent, comments, “This direct integration enables CLIC Sargent to streamline its entire donor collections and administrative processes.”
Doody adds, “As a not-for-profit organisation, we continually look at where efficiencies and savings can be achieved and we instantly knew that transferring from an external bureau would be extremely cost-effective for the organisation. This, coupled with CARE’s referral to Albany Software as their preferred supplier, made the decision to select ePAY an easy one.”
CLIC Sargent processes around 9,500 monthly Direct Debit donations from its regular contributors, which can either be collected on the 1st or the middle of the month. Doody continues, “At CLIC Sargent we do not receive any government funding, therefore all of our services are delivered through the generous donations from the public. As a result, Direct Debit collections are at the heart of everything we do and we needed a reliable solution that would also allow us to increase the number of Direct Debits we process per month. Having the Albany Software solution in-house provides us with the flexibility and scalability to amend our regular donations when requested without incurring additional charges.”
The Albany ePAY solution is exceptionally user friendly whilst also providing comprehensive reporting and transaction history, assisting the end user in making best-practice decisions. Doody adds, “Another additional benefit of the ePAY solution is that it will highlight any data inaccuracies prior to the authorisation of the file ensuring the user has the chance to remedy accordingly.”
Doody concludes, “We are very pleased with the service we have received from Albany Software. Their dedicated support team has been on hand throughout; from implementation to the training, right through to providing additional technical support. The purchase of the Albany ePAY solution allows CLIC Sargent to have full control over its collections, and focus its attentions on caring for children and young people with cancer.”
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